B2B FAQ

Tier 1: Rapid Feasibility Audit ($495)

Q: What exactly do I get for $495?

This is a complete, one-time diagnostic product. You receive three things:

1. 1. A 1-hour "Part-to-Print" consultation with our lead engineer.
   2. A detailed Design for Additive Manufacturing (DfAM) Report for your part, including material recommendations, strength/cost analysis, and design optimizations.
   3. One physical prototype of your optimized part, printed in the engineering-grade material we recommend (e.g., Nylon-CF, ASA).

Q: What kind of part should I submit?

You can submit one part, assembly, or concept. You can provide a 3D file (like .STEP or .STL) or a physical part that you ship to us for reverse-engineering. This is ideal for testing the feasibility of replacing a machined part, creating a new jig, or prototyping a new concept.

Q: What is a "DfAM Report"?

This is the "brain" of the audit. It's a professional document, created by our team, that details exactly how to make your part successful for 3D printing. It outlines potential failure points, suggests design changes to increase strength (e.g., "add 0.25in fillet here"), and provides a clear ROI comparison against traditional manufacturing. This report is yours to keep.

Q: Is the $495 a credit toward a larger project?

No. The Rapid Feasibility Audit is a standalone, high-value product. It delivers a complete report and a physical prototype, both of which are yours. Many of our clients use this audit to gather the exact data they need to get a larger project (like our Tier 2 Solutions Package) approved by their internal team.

Q: How long does the audit process take?

Our standard turnaround is 3-5 business days from the moment we receive your part or file.

Tier 2: Solutions Package (Starts at $1,500)

Q: What's the main difference between this and the Tier 1 Audit?

The Audit (Tier 1) delivers a report and one prototype for one part. The Package (Tier 2) delivers a complete, finished project. This is a turn-key solution where we manage the entire process from design to final production of multiple parts, for a single, defined outcome.

Q: What does "Starts at $1,500" mean?

This is our project minimum. The final price is based on the total scope of your project. After our initial consultation, we provide a firm, itemized quote that covers all the required design time, material costs, and production hours to get your project from concept to completion.

Q: What kind of projects are a good fit for this?

Manufacturing: "We need a complete set of 10 custom assembly jigs for our new product line."

Film/Props: "We need 5 'hero' props and 20 'background' versions of this custom-designed gadget for a shoot."

Prototyping: "We need to create a functional, multi-part enclosure for an electronics project, including 3 rounds of design iteration."

Q: Are design iterations (changes) included?

Yes. Unlike a simple print farm, our Solutions Package is all-inclusive. The quote we provide includes the necessary design and iteration time to ensure the final parts are exactly what you need.

Tier 3: Digital Warehouse Partnership (Starts at $2,500/mo)

Q: This is a subscription. What am I really paying for?

You are paying for Speed, Access, and Expertise—not just parts. This retainer makes us an on-call, integrated part of your team. You get:

1. 1. The "Line Jump" Pass: Your jobs always go to the front of our 20-printer queue.
   2. 10 DfAM Hours: A "use-it-or-lose-it" block of our engineering time every month.
   3. A Print-Hour Block: A large, reserved block of print-hours (e.g., 150 hours) on our farm, ready for your jobs.
   4. Digital Inventory Management: We securely host, manage, and version-control your entire library of private, print-ready files.

Q: What is the "Line Jump Pass"?

This is the most valuable part of the partnership. If you have an emergency at 3 PM, you don't get a quote or a lead time. You send the file, and we stop a lower-priority print to start yours immediately. This is the ultimate insurance against production downtime.

Q: What can I use my "10 DfAM Hours" for?

These hours are your direct access to our engineering brain. You can use them for:

• • On-call phone/email consultation.
  • Repairing broken or non-printable 3D files.
  • Reverse-engineering a broken part from photos and measurements.
  • Optimizing an existing part to make it stronger or print faster.
  • Designing a new jig, fixture, or prop from a napkin sketch.

Q: Why are the DfAM hours "use-it-or-lose-it"?

When you become a partner, you are reserving 10 hours of our lead engineer's time. This guarantees that we always have the bandwidth to handle your urgent requests. We cannot roll these hours over, as this would create an unpredictable backlog and break the "on-demand" promise of the partnership.

Q: What costs extra?

The monthly retainer covers your access, DfAM time, and print-hour capacity. The only additional costs are:

1. 1. Physical Materials: You are billed for the material used (e.g., the cost of the Nylon-CF filament) at our preferred, transparent partner rate.
   2. Overage: Any DfAM work beyond your 10-hour block is billed at our standard hourly rate.

Q: What is the minimum commitment?

We require an initial 3-month commitment. This gives us the time to fully integrate with your team, build your digital inventory, and demonstrate the massive ROI of the partnership. After the initial term, the agreement converts to a month-to-month basis.